PabiliAPP
Your privacy matters

Privacy, explained
clearly.

How PabiliAPP handles information across the Customer app, Rider app, and website—with the important details kept easy to find.

Effective September 9, 2026Delete a Customer account or Rider account →
01
We do not sell your dataPersonal information is used to deliver and protect the service.
02
You control your accountUpdate profile details, manage permissions, or request deletion.
03
Access is limitedOperators, merchants, and Riders see only what their work requires.
01 · Introduction

About this policy

PabiliAPP connects Customers with local Operators, merchants, and Riders for food purchases and errand delivery. The local Operator serving the selected area processes order and Rider operations information through the PabiliAPP platform.

02 · Data we handle

Information we collect

Account and contact details

Name, mobile number, optional email address, encrypted password, service location, and account status.

Rider verification details

Profile and license photos, address, vehicle type and identifier, approval status, work preferences, and emergency contact details supplied by a Rider.

Location and delivery details

Approximate or precise device location when permission is granted, saved addresses, map pins, landmarks, and delivery instructions.

Orders and transactions

Selected merchants, ordered items, errand lists, prices, discounts, payment method, delivery progress, receipts, ratings, and order history.

Support and technical details

Support messages and evidence you submit, security and audit events, session cookies, IP address, browser or device details, and diagnostic server logs.

03 · Purpose

How we use information

  • Create and protect your Customer account.
  • Review Rider applications, manage Rider availability, and coordinate assigned delivery work.
  • Find a nearby active Pabili Operator and confirm delivery coverage.
  • Calculate estimates, submit orders, coordinate pickup and delivery, and provide live status updates.
  • Allow the Operator, merchant, and assigned Rider to complete the requested service.
  • Provide receipts, customer support, refunds, fraud prevention, and platform security.
  • Meet accounting, tax, dispute-resolution, and other legal obligations.
04 · Your device

Android permissions

Location is used to find the nearest service area and help you choose an accurate delivery pin. You may deny location access and select an available Pabili location manually.

Rider work location is collected while a Rider is online or completing an active assignment so Customers and Operators can coordinate the delivery. The Rider app uses a visible foreground service during this tracking.

Street-map previews request map tiles from OpenStreetMap for the approximate pickup and delivery area. Tapping Open sends the selected route to the mapping or navigation app chosen on your device.

Notifications are used for order acceptance, Rider progress, delivery, and important support updates. You can disable them in Android settings.

05 · Limited access

When information is shared

We share only the information needed to provide the service:

  • The local Operator can manage your account, orders, support cases, and service access.
  • Merchants receive the order details needed to prepare purchased items.
  • The assigned Rider receives the pickup and delivery information needed to complete the job.
  • Hosting, storage, mapping, geocoding, and security providers may process limited information on our behalf.
  • Information may be disclosed when required by law or necessary to protect Customers, Riders, Operators, or the platform.

PabiliAPP does not sell Customer or Rider personal information.

06 · Protection

Security

Production traffic uses HTTPS. Passwords are stored as one-way hashes, authenticated sessions are protected, private evidence is access-controlled, and each local Operator’s data is separated by service location. No online system can guarantee absolute security.

07 · Storage and removal

Retention and account deletion

Account and operational information is retained while your account is active and for as long as needed to provide orders and support. Customers and Riders can permanently delete their account from the app or through the public Account Deletion page.

Deletion removes your identifying profile, saved delivery places, active sessions, notifications, support cases and uploaded evidence, reviews, and precise route information. Completed transaction totals and accounting entries may remain in anonymized form for the period required for accounting, tax, fraud-prevention, and legal obligations. Backup and security-log copies expire through the platform’s normal protected retention cycle.

An account cannot be deleted while it has an active delivery. Riders must also resolve pending wallet top-ups first. These safeguards prevent an active job or payment review from losing essential information.

08 · Your controls

Your choices

  • Update your name and mobile number from your Customer profile.
  • Remove saved delivery places individually.
  • Control location and notification permissions in Android settings.
  • Delete a complete Customer or Rider account through the app or public website.
09 · Support

Contact

For privacy questions or help with deletion, email partners@pabili.app. Please do not send your password by email.

10 · Updates

Policy changes

We may update this policy when the service or legal requirements change. The effective date at the top identifies the latest published version.